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Posted on: July 17, 2018

Building Division Undergoes Organizational Changes to Improve Efficiency & Customer Service


Building Division Undergoes Organizational Changes to Improve Efficiency of Operations & Customer Service
July 17, 2018 – (Galveston, TX) –
As the City continues to work towards improving operational efficiencies and customer service across all departments, the Building Department is implementing two policy changes on August 1st that will accomplish both goals.
The first of the changes will streamline inspections on all new residential construction and additions. Beginning August 1st, all construction trades will be required to be complete and schedule simultaneously for rough-in and final inspections. Inspections will not be conducted if all trades are not complete.

These changes are the first step in a departmental move toward providing full-service combination inspections of construction projects. These changes will provide for a complete inspection while reducing the City’s operating costs.
The inspections to be scheduled on the same-day are as follows:
Electrical Rough-In                      
Mechanical Rough-In                  
Plumbing Top-out                        
Building Final
Electrical Final
Mechanical Final
Plumbing Final
The Building Department will also begin offering a designated inspection line for contractors to use when scheduling inspections in addition to the web portal. Inspections requested before 7:00 AM will be placed on the schedule for the same day.  Any inspection request that is received after 7:00 AM will automatically be scheduled the following day.
Centralizing the scheduling of inspections will provide customers more dependable access to inspectors while allowing the city to manage our employees time more efficiently.
Beginning August 1st, contractors wishing to schedule inspections will be able to do so using the Accela website portal at or by calling 409-797-3666. The following information must be included in your request for an inspection to be scheduled:

  • Property Address
  • Type of Inspection
  • Permit Number

“While we understand that these changes will be an adjustment for how we have generally done business in Galveston, we truly hope that once the transition period is over both the City and our customers will recognize the long-term benefits to these key changes that we are making,” said Assistant Director of Development Services Official Todd Sukup. “The end goal for all of us is to make the building process on the Island easier to navigate for those who are investing in Galveston.”

For more information about building in the City of Galveston, please visit For those who have questions about these changes, please contact Todd Sukup at 409-797-3979 or by email at


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