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Municipal Services, Public Works and Construction
Water line breaks As temperatures begin to warm, residents may discover they have a broken water line or do not have running water.
If you do not have running water in your home or if you have low pressure, your service line is most likely frozen, and you need to locate the water supply valve to your home and make sure it is shut off. It is most often located on the side of your home near the first spigot.
If you experience a water pipe break and cannot locate or shut off the main water supply valve to your home, please call Municipal Utilities at 409-797-3631 or 409-797-3632. Please do not call 9-1-1.
To help maintain water pressure during this winter weather event, please use water only for essential tasks and help conserve water by not running washing machines, dishwashers, or watering outdoors.
The Municipal Services department is the City of Galveston's largest department and includes a number of different divisions to serve you:
- Municipal Utilities (Director of Municipal Utilities and Construction Trino Pedraza)
- Water Distribution
- Sewer Collection
- Pretreatment & Wastewater Treatment
- Water Supply
- Construction Services
- Public Works (Public Works Director Robert Winiecke)
- Streets
- Traffic
- Drainage
- Sanitation/Management Services (Sanitation Director Cindy Dewitt)
- Trash services
- Recycling
- Administrative Services
- Engineering (City Engineer Daniel Christodoss)
For all inquiries regarding utility billing, water meter(s), and account information as well as service activation or disconnection, please visit the Utility Billing Division page.