The City of Galveston would like to invite you to sign up in the ACH payment program. In lieu of you sending us a check for your monthly water bill, you can direct your bank to send payment via electronic transfer.
If you elect the ACH payment option, please contact us at (409) 797-3550 for the direct deposit detailed information.
After joining the ACH payment program if you later decide to opt out of the ACH payment program, you may do so at any time. You may simply return to mailing us your checks for payment.
The ACH payment program has proven to be an efficient and cost-effective mechanism for making payments, for increasing payment security and for eliminating the three to seven days transit time for mail.
If you have any questions, please contact us at (409) 797-3550.
Filling Up A Pool?
Be sure to let the Utility Billing Customer Service team know by contacting them at firstname.lastname@example.org or calling 409-797-3550. Customers will receive an adjustment for the sewer portion of the bill to reduce the cost when they contact the department before and after the pool fill.
We ask that customers email Utility Billing Customer Service to report the meter reading BEFORE the pool is filled by sending a picture of the meter to email@example.com. After customers have filled the pool, they should email a picture of the post-meter reading to firstname.lastname@example.org . If customers do not have access to email, they may call to report the meter reading before and after the fill at 409-797-3550.
The department will adjust the bill to reduce the sewer portion of the bill relating to the pool fill. Customers that do not contact the City prior to the pool fill cannot be granted an adjustment.
In addition, the City also offers an auto payment program where the amount due is drafted automatically each month.
*Please note a $0.75 service fee will be added and collected by a third party processor for eCheck payments.
Applications for new service received by fax or email after 4pm will be processed the next business day
- New Service: Please download our application (PDF) to request new service.
- Nuevo servicio (español): Descargue nuestra aplicación en español (PDF) para solicitar el servicio
- New Commercial Service: Please download our application (PDF) to request new service.
- Online Solutions:
- Request for Utility Account Confidentiality (PDF): Download our form (PDF) to request that your personal information on file with the Utility Department be kept confidential.
- Disconnect Service: To disconnect service, download or print our disconnect form (PDF) and email form to email@example.com
- Survey: We love to hear from you! Download and submit our customer service survey (PDF) and let us know how we can better serve you!
- Order your garbage cart here
- Request a Meter Test Form : Download, Print or Email Customer Service to request a Meter Test
- Confidentiality Form : Download Confidentiality Form
- Adjustment Request Form: Download, Print or Email Customer Service with required documentation to request an adjustment.
Effective December 1, 2021
Drive Thru Window Hours
Monday – Friday
7:30 a.m. – 5:30 p.m.
- How do I apply for water service in Galveston, TX
- Is there a deposit required?
- Is there anyway the deposit can be waived?
- Is the deposit refundable?
- Is there a deposit for commercial service?
- Are deposits for commercial accounts refundable?
- I am leasing and need water service, what documents do I need?
- I am purchasing property and need water service, what documents do I need?
- I need water service for a commercial property, what documents do I need?
- Is garbage pick up included when signing up for water service?