Utility Billing

Electronic Payments...

The City of Galveston would like to invite you to sign up in the ACH payment program.  In lieu of you sending us a check for your monthly water bill, you can direct your bank to send payment via electronic transfer.

If you elect the ACH payment option, please contact us at (409) 797-3550 for the direct deposit detailed information.

After joining the ACH payment program if you later decide to opt out of the ACH payment program, you may do so at any time. You may simply return to mailing us your checks for payment.

The ACH payment program has proven to be an efficient and cost-effective mechanism for making payments, for increasing payment security and for eliminating the three to seven days transit time for mail. 

If you have any questions, please contact us at (409) 797-3550.

Filling Up A Pool?  

Be sure to let Utility Billing Customer Service know.  You can contact them via email at  CustomerService@GalvestonTx.Gov  or by calling them at 409-797-3550.

We ask that Citizens call or email Utility Billing Customer Service BEFORE filling their pools.   This will allow the department to record the meter reading before the pool fill.   When the pool fill is complete,  the customer should call back to document the meter reading AFTER the pool fill is complete.   You could also take a picture of the meter reading Before the fill and another After the pool fill is complete and email those to Utility Billing Customer Service.   

The customer will receive an adjustment for the sewer portion of the bill relating to the pool fill.   

Utility payments online using a credit or debit card are FREE!  The City has partnered with a service provider and is passing on those savings to you, our customer.  

In addition, the City also offers an auto payment program where the amount due is drafted automatically each month.

*Please note a $0.75 service fee will be added and collected by a third party processor for eCheck payments.

To pay your utility bill online, visit http://cityofgalveston.org/176/Utility-Billing.

Utility Services

Applications for new service received by fax or email after 4pm will be processed the next business day

  1. Utility Billing Customer Service

    Physical Address
    823 Rosenberg
    Room 102
    Galveston, TX 77550

    Fax: 409-242-2148

    Office Hours
    Monday - Friday
    8 a.m. - 5 p.m.

    New Service Hours
    Monday - Friday
    8 a.m. - 4:30 p.m.

Effective December 1, 2021

Drive Thru Window Hours

Monday – Friday

7:30 a.m. – 5:30 p.m.

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